Excellence in Customer Service
It’s rare in this this day and age to receive customer service above and beyond what has become acceptable. Lately, the past few years, I’ve noticed how customer service has all but disappeared. I am writing from Southern California so I am not speaking for everyone in the country, I can only write about what I know and have experienced; generalization suck but sometimes they are true.
There has always been that marketing/sales quote. “If a customer receives good service he’ll tell 1 other person, customer received bad service he’ll tell 10 others.” I’m out to change that in this post. 
This week I was pleasantly surprised. I feel, especially with today’s economy, customer service is a differentiating factor I have come to place more weight upon. If I am going to spend my hard-worked money for a product or service there are a few things I expect: knowledge of the product or service that is being provided, mutual respect and a fair price. That being said, the first two criteria can influence the third. Earlier this week I took my H3 in for service. I took it in the Cerritos Pontiac, Buick, GMC, Hummer Service Center where I met Robert D. I was having a “Serv 4WD” in the DIC light up and then go away occasionally. I was due for an Oil Change so I thought I’ll take it in to get the 4WD serviced. I feel, had I taken it somewhere else, I would have had to pay for an oil change and a 4WD service and still not have solved the problem. It ended up being electrical and not a 4WD problem. Nice catch on Robert D’s part to diagnose the problem instead of treating just the symptom.
So here is my plug for Robert D. <plug> If you are in the Los Angeles/Orange County area and need to get your Hummer or any other GM vehicle serviced take it to the Cerritos Pontiac, Buick, GMC, Hummer Service Center, ask for Robo or his real name, and you won’t be disappointed. He knows what he is doing, doesn’t talk down to you when explaining some basic things and a pleasant cool guy.</plug>
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